Handling Complaints Effectively (31 March 2023) Last Few Tickets Virtual Event Our Handling Complaints Effectively workshop, facilitated by The Institute’s Academy ... 31 Mar09:30 - 13:00 Online
Trust and Customer Experience (17 April 2023) Virtual Event Our Trust and Customer Experience workshop, facilitated by The Institute’s ... 17 Apr13:00 - 17:00 Online
Handling Challenging Customer Interactions (24 April 2023) Virtual Event The economic landscape continues to present different kinds of challenges ... 24 Apr13:30 - 17:00 Online
Head to Head with Lindsey Fussell (Ofcom) Virtual Event Lindsey Fussell, Networks & Communications Group Director at Ofcom, will ... 03 May10:00 - 10:30 Online
Head to Head with Eva Eisenschimmel (Lowell) Virtual Event Eva Eisenschimmel, Chief Risk, Reputation, Strategy & Sustainability Officer at ... 10 May10:00 - 10:30 Online
Trusted Advisory Network Meeting – Thursday 11 May 2023 This meeting is exclusive to Trusted Advisory Network members of ... 11 May08:30 - 10:00 Online
Customer Journey Mapping: 12 May 23 Virtual Event In the current environment, many organisations are reviewing the journeys ... 12 May09:30 - 13:00 Online
Connecting Customers with Digital: 18 May 23 Virtual Event Our Connecting Customers with Digital workshop, facilitated by The Institute’s Academy ... 18 May09:30 - 13:00 Online
Head to Head with Narinder Uppal (Odgers Interim) Virtual Event Narinder Uppal, Consultant in the Membership, Arts and Heritage Practice ... 18 May11:30 - 12:00 Online
Handling Complaints Effectively: 25 May 23 Virtual Event Our Handling Complaints Effectively workshop, facilitated by The Institute’s Academy ... 25 May13:30 - 17:00 Online
Head to Head with Liz Jackson (BCMS) Virtual Event Liz Jackson MBE, Sales and Marketing Director at BCMS, will ... 30 May10:00 - 10:30 Online
Head to Head with Baroness Bennett (Green Party Peer) Virtual Event Baroness Bennett, Green Party Peer, will be meeting with Jo ... 06 Jun10:00 - 10:30 Online