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March 2024
Handling-Complaints-Effectively

Handling Complaints Effectively: 19 Mar 24 Virtual Event

  Our Handling Complaints Effectively workshop, facilitated by The Institute’s Academy experts, will guide your people on the key principles and skills of effective complaint handling. This session is ideal for those who are looking to enhance their capability and confidence around complaint handling, enabling them to resolve complaints effectively and right first time. People…
19 Mar
09:30 - 13:00
Online

QPM Networking Forum (21 March 2024) Sold Out Virtual Event

The Qualifications Programme Manager Networking Forum is a virtual members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute of Customer Service and dedicated to Qualifications Programme Managers looking to plan and gain best practice and insight into running an Institute…
21 Mar
10:00 - 12:00
Online

Assessor Skills & Development Forum (21 Mar 2024) Virtual Event

The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute of Customer Service and dedicated to Accredited Assessors and Assessors who are signed off to undertake single qualifications. The Assessor Code of Practice requires the…
21 Mar
13:00 - 16:00
Online

Unpacking Cosmos & Avalon Waterways ServiceMark Journey Virtual Event

In an evolving business environment the need to prioritise customer service becomes crucial, as it enables businesses to overcome challenges and foster a loyal and happy customer base. Undergoing ServiceMark accreditation is an opportunity for organisations – of all sizes and sectors – to demonstrate the high quality of their customer service both internally and…
28 Mar
14:00 - 14:45
Online
April 2024
Handling-Challenging-Customer-Interactions Featured Image

Handling Challenging Customer Interactions (9 April 2024) Virtual Event

The economic landscape continues to present different kinds of challenges for customers and employees alike. Equipping your people with the skills and knowledge helping them handle the more challenging interactions with confidence is essential. Our Handling Challenging Customer Interactions workshop, facilitated by The Institute’s Academy experts, will help prepare your people for various situations they…
09 Apr
09:30 - 13:00
Online
May 2024

Trusted Advisory Network Meeting – 16 May 2024

  This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on our upcoming Breakthrough Research on Equality, Diversity and Inclusion and Customer Service, which examines whether some people…
16 May
08:30 - 10:00
Online

Building High Performing Teams – Recruitment & Retention (21 May 2024) Virtual Event

This half day workshop aims to provide delegates with insights and practical strategies for recruiting and retaining high-performing customer service professionals. Attendees will gain valuable knowledge to enhance their recruitment processes, build a strong team, and implement effective retention strategies to promote and sustain employee engagement, satisfaction, and long-term commitment. The workshop is ideal for…
21 May
09:30 - 13:00
Online
September 2024

Trusted Advisory Network Meeting – 12 September 2024

  This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on recruiting, developing and retaining the skills for customer excellence. We will highlight key actions and enablers to…
12 Sep
08:30 - 10:00
Online
December 2024

Trusted Advisory Network Meeting – 12 December 2024

  This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on our upcoming Breakthrough Research on Customer Service Trends, which examines some of the issues and trends that…
12 Dec
08:30 - 10:00
Argent Services LLP
4 Stable St, London N1C4AB
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