Events

Events

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October 2023

UKCSI Open Webinar (10 OCT 2023) Virtual Event

For our July 2023 UKCSI, we are hosting a special version of our launch webinar, open to members and non-members alike. The webinar will cover the same elements as our member-exclusive launch webinar last 11 July. We will share the highlights and analysis of the current state of customer satisfaction in the UK. Our CEO,… ...
10 Oct
09:00 - 10:00
Online
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Introducing Vulnerable Customers 500x500

Introduction to Vulnerable Customers for Non-Managers (10 Oct 2023) Virtual Event

Our Introduction to Vulnerable Customers for non-managers online webinar will provide you with a sound introduction to vulnerability and how to provide service to those who are identified as vulnerable. Who is it for? This is a members-only event and is suitable for those who deliver service to vulnerable customers. Webinar format This interactive webinar… ...
10 Oct
09:30 - 13:00
Online
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Handling-Challenging-Customer-Interactions Featured Image

Handling Challenging Customer Interactions (27 Oct 2023) Virtual Event

The economic landscape continues to present different kinds of challenges for customers and employees alike. Equipping your people with the skills and knowledge helping them handle the more challenging interactions with confidence is essential. Our Handling Challenging Customer Interactions workshop, facilitated by The Institute’s Academy experts, will help prepare your people for various situations they… ...
27 Oct
09:30 - 13:00
Online
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November 2023
Successful Business Leaders - Featured Image

7 Key themes for Successful Service Leaders (1 Nov 2023) Virtual Event

  In today’s challenging and ever-evolving world, the role of the professional Customer Service Leader has never been more demanding. With competing business priorities, the impact of technology and societal change on the rise, new challenges are appearing constantly. We have identified several key themes which we believe most leaders need to consider to support… ...
01 Nov
09:30 - 10:15
Online
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Customer Journey Mapping

Customer Journey Mapping (07 Nov 2023) Virtual Event

In the current environment, many organisations are reviewing the journeys they take their customers on, seeing what works and what to change in order to service customers in the future. With customer expectations changing, organisations are also facing cost reductions and need for efficiencies. It is an ideal time to reflect on how the customer… ...
07 Nov
09:30 - 13:00
Online
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Discovery Roadmap Meeting – Thursday 09 November 2023

  This meeting is exclusive to Discovery Roadmap members of The Institute.  Jo Causon, The Institute’s CEO,  will co-host this 90 minute session alongside a DR member. This meeting will focus on our Breakthrough Research; Trust, which assess what influences customers’ trust, the relationship between customer experience and trust, and the priorities for organisations to… ...
09 Nov
08:30 - 10:00
Cirencester Friendly Society Limited
Mutuality House, The Mallards, South Cerney, Cirencester GL7 5TQ
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Introducing Vulnerable Customers 500x500

Introduction to Vulnerable Customers – Workshop for Managers (17 Nov 2023) Virtual Event

The current economic environment is presenting different challenges to customers and employees alike. Equipping leaders and managers with the skills and knowledge to support their teams assist customers in vulnerable situations is therefore essential. At our Introduction to Vulnerable Customers workshop, your people will get practical knowledge that helps them navigate the impact of vulnerability… ...
17 Nov
09:30 - 13:00
Online
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Assessor Skills & Development Forum (28 Nov 2023) Virtual Event

The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute of Customer Service and dedicated to Accredited Assessors and Assessors who are signed off to undertake single qualifications. The Assessor Code of Practice requires the… ...
28 Nov
13:00 - 16:00
Online
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December 2023

Trusted Advisory Network Meeting – Thursday 07 December 2023

  This meeting is exclusive to Trusted Advisory Network members of The Institute.  Jo Causon, The Institute’s CEO,  will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on our upcoming Breakthrough Research on Customer Service Trends, which examines some of the issues and trends that… ...
07 Dec
08:30 - 10:00
Location tbc
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