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  • BA Hons Marketing
  • MSc Tourism Management
  • Postgraduate Certificate in Education, MMICS

Gillian is an experienced teacher and trainer across a wide range of programmes. She has extensive experience in delivering the Customer Service Management Qualifications for The Institute and leadership courses for other clients.

Specialising in qualification and curriculum development, her expertise has led to writing qualification modules and support materials across a range of projects.

Gillian has written several textbooks across the retail, business and travel and tourism sectors.

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