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The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors.

At our APPG meeting on 29th November 2023, we examined the UK’s regulated sectors, the need for minimum service standards and a focus on driving down exclusion.

The latest APPG meeting was attended by:

  • Baroness Stowell of Beeston, Acting Chair of the APPG (Conservative)
  • Baroness Bennett of Manor Castle, Vice-Chair of the APPG (Green)
  • Liz Twist MP, Vice-Chair of the APPG (Labour)
  • The Rt. Hon. the Lord Whitty (Labour)
  • Derek Thomas MP (Conservative, St Ives)
  • Angus Brendan MacNeil MP (SNP, Na h-Eileanan an Iar)
  • Lynn Parker, Senior Director for Enforcement and Customers – Ofwat
  • Fergal Farragher, Consumer Protection Director – Ofcom
  • Sue Lindsay, Director of Customer Policy, and Engagement – Wessex Water
  • Sarah Montgomery, Head of Consumer Policy/Outcomes – FCA
  • Dan Meredith, Senior Manager – Energy Policy & Public Affairs – E.ON
  • Ramona Vlasiu, Chief Operating Officer – E.ON Next
  • Richard Pash, UK Chief Customer Officer – Zurich Insurance Company Ltd
  • Christopher Herbert, Director, Customer Service – Service Delivery – Openreach
  • Jo Causon – CEO, Institute of Customer Service
  • David Dagger – Director of Communications and Corporate Affairs, Institute of Customer Service
  • Rachel McFaul – Head of Communications and Corporate Affairs, Institute of Customer Service
  • Douglas Bruce-Watt – Hawthorn Advisors
  • Oliver Hazell – Senior Account Director, Cavendish Consulting

Download minutes here

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