Our Customer Service Root Cause Analysis Workshop will focus on ways of improving customer experience by proactively understanding underlying issues, implementing corrective action, and as a result, reducing complaints.
The workshop is aimed at leaders and managers responsible for:
- Delivering right first-time customer service/experience through their team
- Customer service/experience in an operational context
- Managing customer complaints and continuous improvement
- Issue prevention or reduction and service recovery
Learn more about our Customer Service Root Cause Analysis workshop below:
Book future workshops below: