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Our Customer Service Root Cause Analysis Workshop will focus on ways of improving customer experience by proactively understanding underlying issues, implementing corrective action, and as a result, reducing complaints.

The workshop is aimed at leaders and managers responsible for:

  • Delivering right first-time customer service/experience through their team
  • Customer service/experience in an operational context
  • Managing customer complaints and continuous improvement
  • Issue prevention or reduction and service recovery

Learn more about our Customer Service Root Cause Analysis workshop below:

Book future workshops below:

Book RCA Workshop
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