Our Customer Service Root Cause Analysis Workshop will focus on ways of improving customer experience by proactively understanding underlying issues, implementing corrective action, and as a result, reducing complaints. The workshop is aimed at leaders and managers responsible for: Delivering…
Watch our CEO, Jo Causon, share our priorities for the next few months and how we are helping you navigate the new post-pandemic world ? Quick links: Virtual training sessions Annual General Meeting (AGM) Research Hub Annual Conference UK Customer…
Our research shows that a sustained improvement in customer satisfaction will provide a ÂŁ33bn per year productivity boost to the UK economy.
