Louise is the CEO of United Utilties. Prior to her current role she was Customer Service and People Director, Louise held a number of senior positions across the United Utilities Group, at North West Water, Norweb Plc and Vertex, leading teams in business transformation, water operations, customer service and people capabilities both in the UK and internationally for a number of well-known utility and retail brands.
Louise is an advocate of the power of inclusion and employee engagement to drive superior business performance and is a Non-Executive Director of Engage for Success and Vice President of The Institute of Customer Service.
