February 22, 2021 The Institute of Customer Service Media Coverage “As we approach nearly a year of shake ups and uncertainty, retailers must prioritise their service offering if they are to survive” – says our CEO, Jo Causon, to Retail Times ? Read full article in Retail Times The Institute of Customer Service Share This Twitter Facebook LinkedIn Email Related Posts Jo Causon on Service with Respect – New Legislation Customer-facing staff are bedrock of our economy This week’s Parliamentary Bill is a welcome step forward for our Service Nation