February 22, 2021The Institute of Customer ServiceMedia Coverage“As we approach nearly a year of shake ups and uncertainty, retailers must prioritise their service offering if they are to survive” – says our CEO, Jo Causon, to Retail Times ?Read full article in Retail Times The Institute of Customer ServiceShare This Twitter Facebook LinkedIn Email Related Posts ITV News: Customers – Are We Being Served? Forbes: Thank You For Not Calling! Agents Are On The Verge Of Burnout Poor customer service costs UK firms billions – so why can’t they get it right?