February 22, 2021 The Institute of Customer Service Media Coverage “As we approach nearly a year of shake ups and uncertainty, retailers must prioritise their service offering if they are to survive” – says our CEO, Jo Causon, to Retail Times ? Read full article in Retail Times The Institute of Customer Service Share This Twitter Facebook LinkedIn Email Related Posts The Economist: Customer service is getting worse – and so are customers The Sunday Times: What went wrong with Britain’s customer service The Grocer – M&S’s FTSE return shows the power of customer service