February 22, 2021The Institute of Customer ServiceMedia Coverage“As we approach nearly a year of shake ups and uncertainty, retailers must prioritise their service offering if they are to survive” – says our CEO, Jo Causon, to Retail Times ?Read full article in Retail Times The Institute of Customer ServiceShare This Twitter Facebook LinkedIn Email Related Posts Poor customer service costs UK firms billions – so why can’t they get it right? Water Industry Journal: Harnessing technology with people for better service outcomes Forbes: If More Is Not Done To Protect Agents, Customer Service Standards Will Fall