October 30, 2023 The Institute of Customer Service Media Coverage The Institute’s CEO Jo Causon comments in an article focused on the rise of self-checkout machines in supermarkets, where she calls for UK businesses to invest in both technology and staff when it comes to their service offerings. Read full article here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email businessCustomer Experiencecustomer serviceretailself servicetechnology Related Posts Open letter urges government to record assaults on public service workers in official statistics Jo Causon on BBC Radio 5’s Wake up to Money Retail giants call for abuse protection for staff