Rediscovering our roots as a service nation
September 27, 2024Prime Minister Sir Keir Starmer’s project of national renewal, coined at this week’s Labour Party Conference, made me reflect further on...
We need to keep striving for a service agenda with human values at its heart
September 26, 2024The service agenda is key to driving economic growth and commercial prosperity – and yet, two challenging things are happening...
Jo Causon interviewed on BBC Radio 5 Live for Service with Respect campaign
September 20, 2024In an interview on BBC Radio 5 Live, Jo Causon discusses new research commissioned as part of our Service with...
Watch: Jo Causon on BBC Breakfast discussing Service with Respect campaign to protect customer-facing workers from abuse
September 19, 2024https://icsmail.wistia.com/medias/m0ojnzfgnz CEO Jo Causon on abuse of customer facing staff: “We (as business leaders) need to stand up and say...
Boosting productivity will be key to capitalising on the green shoots of economic recovery
August 23, 2024The economic mood across the UK should be a more positive one, with last week’s data showing several improvements in...
Head to Head with Alison Platt (Hargreaves Lansdown)
August 22, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Taking a break? Holidays are good for you and your work performance
August 22, 2024August is the peak holiday month when traditionally things slow down a little at work. More people are away and...
BBC Radio 5 Wake up to Money: Jo Causon returns to discuss the latest in customer satisfaction
August 21, 2024Jo Causon returned to BBC Five Live’s Wake up To Money where she discussed the rental market slowing, retailers...
Elevating the value of service as a profession in the hospitality sector
August 19, 2024In what has been a busy week for economic data, the Office for National Statistics’ latest labour market overview released on Tuesday...
Head to Head with Chris Norbury (E.ON)
August 13, 2024Our Head to Head interviews are a great opportunity to engage with senior business leaders and gain first-hand knowledge from...
Building a legacy based on service excellence
August 9, 2024I’m sure many of you have been glued to the Olympics in recent weeks, cheering on and celebrating our nation’s...
Consumer Duty one year on – an outcomes-based approach remains paramount
August 2, 2024Dubbed the biggest regulatory shake-up of the financial sector in a decade, the Financial Conduct Authority’s (FCA) Consumer Duty has...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.