How we help supercharge your customer service
Develop your people
Better trained staff are able to service your customers more efficiently and effectively.
Measure & Benchmark
Independently measure your success, identify opportunities and benchmark against competitors.
Policy Engagement
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Enhance Your Profile
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
Set Service Standards
Find out how to set the highest quality standards to provide excellent customer service consistently.
A Critical Friend
We act as your critical friend – giving you an impartial outside perspective when you need it.
Research & Insight
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
Advice & Support
Weâre here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
Insight & Thought Leadership
Employee engagement is more important than ever in a changing environment
Employee engagement is a perennial imperative for any organisation, with the link between highly engaged employees and strong customer service and business performance well established. In that sense, nothing has changed. However, given the shifting and uncertain landscape around us, I believe that effective engagement of staff has become more critical than ever. Itâs an area that no business can…
Rebuilding national unity through our Service Nation
In his conference speech last week, Sir Keir Starmer laid out his view of what it means to be British,…
How to get the best out of AI? Focus on people
The conversation surrounding the risks and opportunities of AI remains complex and fraught with uncertainty. There is, as yet, no…
Navigating labour market pressures by boosting productivity
The latest jobs data this week issued a clear signal that the UK labour market is set to cool further…
Our Members
We have around 350 organisational members – big and small â spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.
