October 10, 2022 The Institute of Customer Service Media Coverage Listen to the Institute’s CEO, Jo Causon, discuss the importance of National Customer Service Week as a celebration of customer service excellence on BBC Radio Wales: Listen here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email customer serviceNCSWservice excellence Related Posts Listen: Jo Causon on BBC Radio Kent discussing traffic warden abuse Watch: Jo Causon on BBC Breakfast discussing traffic warden abuse and Service with Respect campaign FT: Human touch remains key to AI customer service strategies