Discovery Roadmap - Member benefits ⋆ Institute of Customer Service

Elevate your CX from the ground up

Whether you’re navigating transformational change, embedding a strong service culture, or responding to rising customer expectations, having the right level of support can make all the difference.

Our Discovery Roadmap membership is ideal for businesses growing and building their customer service frameworks. It is usually suitable for those who have 1-3 sites in the UK, with 50-750 employees.

Our Discovery Roadmap members include organisations such as Bristol Water, Octopus Energy, Quorn Foods and more.

Type of benefit	Allowance
Strategic advice	Dedicated Client team to support your journey, including a Client Development Director (CDD) & Client Development Manager (CDM) Tailored engagement plan outlining your specific needs & bi-annual ROI meeting to showcase the impact of your membership Exclusive members-only access to downloadable assets, logos, toolkits & templates, including the latest research and insight
Research & insight	Free access to our groundbreaking UKCSI report published twice a year Choice of x1 UKCSI sector report Member-only access to our Breakthrough Research and launch events (x3–4 times/year) General overview presentation of the UKCSI results
Benchmarking	Access to our ServCheck survey with x1 survey free per year, including report Access to our Business Benchmarking portal to deliver x1 survey free per year, including report Access to our Trust Index survey with x1 survey free per year
Thought leadership & influence	Access to a digital & print copy (upon request) of The Institute’s Customer Focus Magazine, published three times a year Annual CEO to CEO check-in Unlimited use of the Institute of Customer Service ROI Toolkit Support in the formation of an internal customer committee within your organisation
Networking & events	Invitations to exclusive member events Attendance at our Annual Conference, UK Customer Satisfaction Awards, AGM & CEO breakfasts Rolling invitations to engage with our schedule of webinars and Head to Head interviews A Member experience day – a live in-person event, to see host-member’s business
Standards & accreditation	Support and guidance from The Institute to secure the UK’s national standard, ServiceMark, recognising your organisation’s excellence in customer service Opportunity to achieve TrainingMark, the accreditation that your in-house training programme meets our independent professional standards
Qualifications	Access to enrol onto our Management Qualifications x10 free allocations to receive individual membership x1 free workshop for up to 15 coaches to support your Professional Qualification x1 free place at our Assessor Development workshop
Training & Workshops	Member-only access to our comprehensive suite of Academy workshops, covering the full spectrum of customer service challenges Access to our on-hand Academy team to create bespoke training

Discovery Roadmap – Member benefits

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