Ahead of National Customer Service Week 2026, we hosted an engaging session on strategies for creating standout awards entries. This webinar brought together David Dagger, Director of Communications & Corporate Affairs, and experienced UK Customer Satisfaction Awards judges Jonathan Shawcross, Chief Growth Officer at Concentrix; David Roberts, Non-Executive Chair at Norwegian Log Buildings; and Mike Faulkner, Chair of Judges.
They shared practical insights into the judging process, what makes an entry stand out, and how organisations can effectively showcase their achievements and demonstrate the difference they have made for customers.
If you weren’t able to join us live, you can catch up by watching the recording linked below:
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