A big thank you from Jo and the rest of the team here for all of your interactions across the week. We have loved seeing how you celebrate in your organisations. Below are a few of our highlights, and you can follow the #NCSW20 hashtag on Twitter and LinkedIn for more posts!
Jo Causon @instituteofcs on the 4 factors that frame #COVID challenges for organisations- the evolving threat, changes in customer need/behaviours, economic legacy for organisations/communities, organisations’ priorities: short-term sales or service/care for customers? #HMdata10 pic.twitter.com/cB4mmyBEAC
— HouseMark (@HouseMarkLtd) October 6, 2020
🚨One of the most dramatic stories we received involved Southampton Central station’s Ewan Smith-Wainwright, whose heroic actions helped save a customer’s life.
— SWR Help (@SW_Help) October 5, 2020
📺Watch his story below 👇@instituteofcs I #NCSW2020 pic.twitter.com/U4fgkXniCJ
It’s @instituteofcs National Customer Service Week.
— Edinburgh Trams (@EdinburghTrams) October 6, 2020
Today’s theme is ‘Capability & Skills’.
Did you know all of our Ticket Inspectors who returned to the workplace following furlough received training on how to keep customers and themselves safe? ✅ #TeamTram pic.twitter.com/ZviTggGGxr
As #NationalCustomerServiceWeek celebrations draw to a close, we would just like to say a massive thank you to all our staff, office and site based, for their dedication to provide excellent customer service ✨
— Wessex Water (@wessexwater) October 9, 2020
Remember, we're here to help 24/7, 365 days a year 😊🌟#NCSW20 pic.twitter.com/gh4Dzv4EUW
We’d like to introduce you to our fantastic #Sewermen superstars. Meet your stars of National Customer Service Week: https://t.co/m6oRgIgvzx and find out just what goes into providing a great service by tuning into our TV show Sewermen Thursdays at 9pm on @paramountnet_uk #NCSW20 pic.twitter.com/iTk2ttOThd
— United Utilities (@unitedutilities) October 5, 2020
#NCSW20 is an opportunity to recognise amazing contributions our colleagues make in their communities🏘
— Wales&West Utilities (@WWUtilities) October 7, 2020
Engineer Kevin helped stop the suicide attempt of a man he met on way to fix a gas leak
🗣He made #timetotalk & helped the man get the support he needed
Well done Kevin👏 pic.twitter.com/M3CKzgmBXT
We're shining a spotlight on our colleagues all of whom contribute to these great results. We know we're not perfect, we can & will improve. Our customer survey didn't stop during restrictions, we rely on customer feedback so we can adapt, change & improve @instituteofcs #NCSW20 pic.twitter.com/ooH0Gj5LpM
— Weaver Vale Housing Trust (@weavervale) October 5, 2020
This week it's the @instituteofcs National Customer Service Week. Today's theme is insight, we are very proud of My North Star, as now over 50% of customers are registered users. #NCSW20 #CustomerService #CSHero pic.twitter.com/5jynHHHksP
— North Star (@NorthStarHG) October 5, 2020
As we come to the end of Customer Servive week 2020, it's fabulous to have so many team members achieve ICS communications & coaching qualifications in the last few days, recognising their capabilities & our drive to improve #CustomerServiceWeek @instituteofcs @WeAreVIVIDhomes
— Chantal M (@Chantal_L_M) October 9, 2020
Day 2 of @instituteofcs #NCSW20. What better way to kick off the day than with a quiz?!
— NYES (@NYedservices) October 6, 2020
Take part today - test your wits, see how much you know about us and maybe even win a prize….https://t.co/x5cIUhqJNv#customerservice #ICS #edutwitter pic.twitter.com/cKlnhnP7Ac