How we help supercharge your customer service
Develop your people
Better trained staff are able to service your customers more efficiently and effectively.
Measure & Benchmark
Independently measure your success, identify opportunities and benchmark against competitors.
Policy Engagement
We engage with the Government and other public officials through our APPG, policy campaigns and partnerships with regulators.
Enhance Your Profile
Gain recognition of your organisation’s expertise in customer service, building your influence and raising your profile.
Set Service Standards
Find out how to set the highest quality standards to provide excellent customer service consistently.
A Critical Friend
We act as your critical friend – giving you an impartial outside perspective when you need it.
Research & Insight
Understand the evolving customer environment, the secrets of excellent service and get practical insight to inform your strategy.
Advice & Support
We’re here to make sure everything is aligned around your customer to create a compelling, competitive advantage.
Insight & Thought Leadership
Stay true to your mission and purpose in exceptionally turbulent times
Since the new US administration was formed in January, it has certainly been a rollercoaster ride. If anything, the pace of change and upheaval only seems to be increasing rather than settling down. In particular, the continually shifting and unfolding drama around tariffs poses enormous questions and challenges for many businesses, as well as far-reaching ramifications for global trade. We…
Trading through tariffs – the resilience of our service economy
Over the past week and a half, the conversation around tariffs has dominated headlines, amplifying the sense of uncertainty that…
Protecting our people and our economy: a call to action against the abuse of service workers
Despite a rocky start to the financial year, data on the UK jobs market earlier this week provided some timely…
Nurturing the shoots of sustainable business through a stormy spring
A significant amount of coverage on the Spring Statement this week has focused on the difficult decisions the Chancellor has…
Our Members
We have around 350 organisational members – big and small – spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.
