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We reserve the right to remove any comment.

While disagreement is absolutely fine, we may remove comments for the following reasons:

  • use of abusive and/or offensive language
  • use of defamatory remarks
  • simply criticising a company. The Institute is not a consumer watchdog organisation; we aim to improve customer service through helping organisations benchmark and accredit their service, providing qualifications and commissioning research

If you have any questions about this policy please emailĀ

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