Workshop 4 – From Insight to Action: Final Project Support
Use your learning to refine your customer service strategy or improvement with peer feedback, and plan next steps for a successful final submission.
Workshop 3 – Project Management
Plan and deliver projects by applying methodologies, mapping stakeholders, and aligning with business and customer service strategies.
Workshop 2 Digital Strategy & Risk Management
Analyse corporate websites, explore social media best practice, and evaluate emerging risks to enhance service strategy.
Workshop 1 – Principles of Customer Service Management & Leadership
Explore the core principles of leadership and management, examine leadership styles, and embrace holistic customer service.