Training & accreditation
FirstImpressions & ServCheck were launched. RBS was our first ServiceMark achiever.
Our first Breakthrough Research
The Instituteās first-ever Breakthrough Research report on Reward & Recognition was launched.
The Institute’s foundation
We registered with Companies House on 17 Dec 1996 in Colchester. We had 10 founder members, including Prudential, BT and Natwest.