Standard Data Processing Schedule - Membership

Here we’ve set out our standard data processing schedule on the personal information we collect about you and the conditions that apply when you are a member of The Institute of Customer Service: click here

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.