| Strategic advice |
- Dedicated Client team to support your journey, including a Client Development Director (CDD) & Client Development Manager (CDM)
- Tailored engagement plan outlining your specific needs & bi-annual ROI meeting to showcase the impact of your membership
- Exclusive members-only access to downloadable assets, logos, toolkits & templates, including the latest research and insight
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| Research & insight |
- Free access to our groundbreaking UKCSI report published twice a year
- Choice of x1 UKCSI sector report
- Member-only access to our Breakthrough Research and launch events (x3–4 times/year)
- General overview presentation of the UKCSI results
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| Benchmarking |
- Access to our ServCheck survey with x1 survey free per year, including report
- Access to our Business Benchmarking portal to deliver x1 survey free per year, including report
- Access to our Trust Index survey with x1 survey free per year
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| Thought leadership & influence |
- Access to a digital & print copy (upon request) of The Institute’s Customer Focus Magazine, published three times a year
- Annual CEO to CEO check-in
- Unlimited use of the Institute of Customer Service ROI Toolkit
- Support in the formation of an internal customer committee within your organisation
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| Networking & events |
- Invitations to exclusive member events
- Attendance at our Annual Conference, UK Customer Satisfaction Awards, AGM & CEO breakfasts
- Rolling invitations to engage with our schedule of webinars and Head to Head interviews
- A Member experience day – a live in-person event, to see host-member’s business
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| Standards & accreditation |
- Support and guidance from The Institute to secure the UK’s national standard, ServiceMark, recognising your organisation’s excellence in customer service
- Opportunity to achieve TrainingMark, the accreditation that your in-house training programme meets our independent professional standards
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| Qualifications |
- Access to enrol onto our Management Qualifications
- x10 free allocations to receive individual membership
- x1 free workshop for up to 15 coaches to support your Professional Qualification
- x1 free place at our Assessor Development workshop
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| Training & Workshops |
- 2 x free spaces on our Academy half-day introduction workshops
- Member-only access to our comprehensive suite of Academy workshops, covering the full spectrum of customer service challenges
- Access to our on-hand Academy team to create bespoke training
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