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Head to Head with Claire Miles (Yell Limited)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Claire Miles, CEO of Yell Limited.

About Claire Miles – CEO, Yell Limited:
Claire joined Yell Limited as Chief Executive on 1 October 2019, after the conclusion of its print to digital migration. She has implemented a new strategy to stabilise the business and evolve its digital offering, to return the business to growth and re-position the brand and customer experience. This includes successful launches of Yell Smart Performance and Presence, Yell Messaging, and the onboarding of key digital and AI partners, Apple, and Amazon.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing:


Fri 22nd October 2021


09:30 - 10:00




The Institute of Customer Service
The Institute of Customer Service
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