We organise a range of events and webinars. Most are exclusive to our members (see membership information here) and some are open to business leaders and customer service professionals. Sign up for news by email for updates on upcoming events.
You can also browse our calendar to browse, find and book regional events that might also suit your needs.
A week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy
Meet with customer service professionals and leaders to share best practice at the largest customer service forum in the UK
The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.