The Institute of Customer Service organises, delivers and is involved in a large number of events which take place across the country.
A week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy
Meet with customer service professionals and leaders to share best practice at the largest customer service forum in the UK
The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.