We organise a range of events and webinars. Most are exclusive to our members (see membership information here) and some are open to business leaders and customer service professionals. Sign up for news by email for updates on upcoming events.

Watch highlights of our breakthrough research launch events

ServiceMark with Distinction Accreditation Lunch

Upfront & Personal

National Customer Service Week

National Customer Service Week

A week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy

Annual Conference

Annual Conference

Meet with customer service professionals and leaders to share best practice at the largest customer service forum in the UK

UK Customer Satisfaction Awards

UK Customer Satisfaction Awards

The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.