There are always new events and webinars coming up. Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another great reason to become a member.
Next Upcoming Event
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March
2024
Handling Complaints Effectively: 19 Mar 24 Virtual Event
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March 2024
Handling Complaints Effectively: 19 Mar 24Members only Virtual Event
Our Handling Complaints Effectively workshop, facilitated by The Institute’s Academy experts, will guide your people on the key principles and skills of effective complaint handling. This session is ideal for those who are looking to enhance their capability and confidence around complaint handling, enabling them to resolve complaints effectively and right first time. People…
QPM Networking Forum (21 March 2024) Sold Out Members only Virtual Event
The Qualifications Programme Manager Networking Forum is a virtual members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute of Customer Service and dedicated to Qualifications Programme Managers looking to plan and gain best practice and insight into running an Institute…
Assessor Skills & Development Forum (21 Mar 2024) Virtual Event
The Assessor Forum is a members-only event providing you with networking opportunities, knowledge sharing and guidance of our experienced tutors. The forum is complimentary to the members of The Institute of Customer Service and dedicated to Accredited Assessors and Assessors who are signed off to undertake single qualifications. The Assessor Code of Practice requires the…
Head to Head with Matthew Pratt (Redrow)Open to Members & Non-Members
Our CEO, Jo Causon will be meeting with Matthew Pratt, Group Chief Executive of Redrow as part of our Head to Head series to discuss leadership and challenges faced. Matthew Pratt was promoted to the role from Chief Operating Officer in 2019. As Chief Executive, he has led the business’ recent innovations, including the decision…
Unpacking Cosmos & Avalon Waterways ServiceMark JourneyOpen to Members & Non-Members Virtual Event
In an evolving business environment the need to prioritise customer service becomes crucial, as it enables businesses to overcome challenges and foster a loyal and happy customer base. Undergoing ServiceMark accreditation is an opportunity for organisations – of all sizes and sectors – to demonstrate the high quality of their customer service both internally and…
April 2024
Handling Challenging Customer Interactions (9 April 2024)Members only Virtual Event
The economic landscape continues to present different kinds of challenges for customers and employees alike. Equipping your people with the skills and knowledge helping them handle the more challenging interactions with confidence is essential. Our Handling Challenging Customer Interactions workshop, facilitated by The Institute’s Academy experts, will help prepare your people for various situations they…
Head to Head with Phillippa Cardno (Newbury Building Society)Open to Members & Non-Members
Our CEO, Jo Causon will be meeting with Phillippa Cardno, Chief Executive at Newbury Building Society. As part of our Head to Head series to discuss leadership and challenges faced. Phillippa joined Newbury Building Society in 1996. She joined the Executive team in 2007 and was appointed to the Board of Directors in February 2015.…
May 2024
Trusted Advisory Network Meeting – 16 May 2024TAN Members Only
This meeting is exclusive to Trusted Advisory Network members of The Institute. Jo Causon, The Institute’s CEO, will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on our upcoming Breakthrough Research on Equality, Diversity and Inclusion and Customer Service, which examines whether some people…
Building High Performing Teams – Recruitment & Retention (21 May 2024)Members only Virtual Event
This half day workshop aims to provide delegates with insights and practical strategies for recruiting and retaining high-performing customer service professionals. Attendees will gain valuable knowledge to enhance their recruitment processes, build a strong team, and implement effective retention strategies to promote and sustain employee engagement, satisfaction, and long-term commitment. The workshop is ideal for…
September 2024
Trusted Advisory Network Meeting – 12 September 2024TAN Members Only
This meeting is exclusive to Trusted Advisory Network members of The Institute. Jo Causon, The Institute’s CEO, will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on recruiting, developing and retaining the skills for customer excellence. We will highlight key actions and enablers to…
December 2024
Trusted Advisory Network Meeting – 12 December 2024TAN Members Only
This meeting is exclusive to Trusted Advisory Network members of The Institute. Jo Causon, The Institute’s CEO, will be hosting this 90 minute session alongside a senior leader from our TAN membership. This meeting will focus on our upcoming Breakthrough Research on Customer Service Trends, which examines some of the issues and trends that…
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