We organise a range of events and webinars. Most are exclusive to our members (see membership information here) and some are open to business leaders and customer service professionals. Sign up for news by email for updates on upcoming events.

Watch highlights of our breakthrough research launch events

ServiceMark with Distinction Accreditation Lunch

Upfront & Personal

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.