AGM



2016

Downloadable documents:

Download the formal Notice of AGM

Download the minutes from the 2015 AGM

Download the Report and Accounts for the year ended 31 March 2016

Download a printable version of the proxy form

The formal AGM and Member meeting which follows will feature presentations from:
Simon Roberts, Chairman of The Institute - Reviewing the Institute’s 2015/16 financial year
Jo Causon, CEO of The Institute – The Institute’s future strategy, the latest UKCSI results and trends
Graham Heald, Customer Experience Director at The Institute will be sharing the new membership propositions
Sue Glynn, Director of Academy, Standards & Quality will be discussing in more depth the new services of The Institute Academy  
Dr. Tom Wormald, Managing Director of Deliberata will update members on the newly launched insight arm of The Institute


2015

2015

Download the annual review

Downloadable documents:

Download the formal Notice of AGM

Download the minutes from the 2014 AGM

Download the Report and Accounts for the year ended 31 March 2015

Download a printable version of the proxy form

The formal AGM and Member meeting which follows will feature presentations from:

Mary Chapman, Chairman of The Institute - Reviewing the Institute’s 2014/15 financial year.
Jo Causon, CEO of The Institute – The Institute’s future strategy, the latest UKCSI results and trends.
Tracy Garrad, CEO, First Direct – Maintaining a strategic focus on customer service and the benefits of keeping the customer at the centre of your organisation
Alison Jones, Group Aftersales and Customer Quality Director, Volkswagen Group UK – Return on investment from Institute membership

2014

2014

Downloadable documents:

·         Download the formal Notice of AGM
·         Download the minutes from the 2013 AGM
·         Download the Report and Accounts for the year ended 31 March 2014
·         Download a printable version of the proxy form


The formal AGM and Member meeting which follows will feature presentations from:

Jo Moran, head of customer service and labour optimisation, Marks & Spencer will speak about return on investment from Institute membership.

Jamie McDonald, customer experience director, Carillion will speak about The challenges of customer service in a B2B environment.