AGM


The 2018 Annual General Meeting will take place on 18 July 2018 at etc. venues County Hall in Westminster

2018

Downloadable documents:

Download the formal Notice of AGM

Download the minutes from the 2017 AGM

Download the Report and Accounts for the year ended 31 March 2018

Download a printable version of the proxy form

The formal AGM and Member meeting which follows will feature presentations from:
Simon Roberts, Chairman of The Institute - Reviewing the Institute’s 2016/17 financial year
Jo Causon, CEO of The Institute – The Institute’s future strategy, the latest UKCSI results and trends
Brian Weston, Head of research of The Institute – The Institute’s latest breakthrough research on Artificial Intelligence and customer experience. 

2017

Downloadable documents:

Download the formal Notice of AGM

Download the minutes from the 2016 AGM

Download the Report and Accounts for the year ended 31 March 2017

Download a printable version of the proxy form

Download the 2017 AGM minutes

The formal AGM and Member meeting which follows will feature presentations from:
Simon Roberts, Chairman of The Institute - Reviewing the Institute’s 2016/17 financial year
Jo Causon, CEO of The Institute – The Institute’s future strategy, the latest UKCSI results and trends
Mark Gait, Head of Customer Service at O2 (Telefónica UK)
John Barnett, Director of Operations (Energy Services), npower


2016

Downloadable documents:

Download the formal Notice of AGM

Download the minutes from the 2015 AGM

Download the Report and Accounts for the year ended 31 March 2016

Download a printable version of the proxy form

The formal AGM and Member meeting which follows will feature presentations from:
Simon Roberts, Chairman of The Institute - Reviewing the Institute’s 2015/16 financial year
Jo Causon, CEO of The Institute – The Institute’s future strategy, the latest UKCSI results and trends
Graham Heald, Customer Experience Director at The Institute will be sharing the new membership propositions
Sue Glynn, Director of Academy, Standards & Quality will be discussing in more depth the new services of The Institute Academy  
Dr. Tom Wormald, Managing Director of Deliberata will update members on the newly launched insight arm of The Institute


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