A huge thank you to everyone who took part in National Customer Service Week 2026 and shared their activities, celebrations and customer service stories with us. It was fantastic to see so many organisations and individuals championing great service, recognising their colleagues and highlighting the difference they make to customers every day.
We loved seeing your posts and updates across social media throughout the week. Below are just some of our highlights from LinkedIn and X.
We couldn’t feature everyone – there were far too many brilliant moments to choose from! Head over to LinkedIn and X and follow #NCSW2026 to catch up on more of the celebrations.
Thank you for helping make NCSW 2026 such a success. We hope you enjoyed being part of it, and look forward to celebrating with you again next year!
To mark the start of National Customer Service Week, we held a live panel discussion, ‘AI vs the Human Touch – Finding the Balance’ exploring how organisations can harness AI to enhance service delivery while keeping empathy, judgement and emotional intelligence at the heart of the customer experience.
Thursday’s theme was Service Culture to Improve Productivity – revisit our launch webinar introducing the newly relaunched Service Culture Index to hear how it can help you understand and measure employee perceptions, behaviours and engagement, and gain practical insights into embedding and strengthening a service culture.
This year, we asked you to share your stories, experiences and reasons for supporting our Service with Respect campaign, as well as the ways you’re putting the campaign into action within your own organisations. A huge thank you to everyone who took the time to record and submit a video!
Friday was Customer Service Recognition Day – rewatch our recent NCSW Awards Entries – Top Tips webinar, where Mike Faulkner, Chair of Judges, along with some of our previous judges shared their insights on what makes an entry stand out.
In this special episode, our CEO, Jo Causon and Joe Gordon, COO of Starling Bank, discuss how organisations can combine AI & technology with human empathy to deliver better customer outcomes. They explore responsible AI deployment, reducing process-driven failure demand and proving the ROI of excellent service.
To round off the week we held a social media competition asking you and your colleagues to vote for your organisation’s Customer Service Heroes.
In celebration of National Customer Service Week, we asked you to share your winners with an example of their achievements using the hashtag #cshero on Friday.
Selecting a winner out of the numerous entries received was not an easy task. We loved seeing all of your customer service heroes in action, and the winner is… Jag Thandi, Gas Heating Engineer at Housing Plus Group – congratulations and well done!
Celebrating the people who make Paradise, Paradise. This week, we marked National Customer Service Week, recognising the brilliant people who help make Paradise such a welcoming place to work, visit and enjoy every day. From our welcome and concierge teams to security, cleaning colleagues and the fantastic teams across our cafés, bars and restaurants, we celebrated the people delivering great customer service across the estate. Throughout the week, teams enjoyed treats, wellbeing sessions, team activities and plenty of well-deserved recognition. We also launched the Paradise Customer Service Awards 2026, giving our occupiers the opportunity to recognise those who consistently go above and beyond and make a real difference to the Paradise experience. A huge thank you to everyone across Paradise who delivers exceptional service, day in, day out. #ParadiseBirmingham #NationalCustomerServiceWeek #CustomerService #Birmingham #TeamParadise #ManagedByFederatedHermes @instituteofcs
— Paradise Birmingham (@ParadiseBham) October 9, 2026
This National Customer Service Week, we’re celebrating the people who make great service happen across The Floorbrite Group. 💛 @instituteofcs https://t.co/fV4WTU1vrP
— Floorbrite (@FloorbriteUK) October 7, 2026
As #NCSW2026 wraps up, we are celebrating the people, partners and communities at the heart of what we do. From customer stories to thought leadership, EV engagement and our Customer Excellence Awards, one message stood out: every role has a customer impact. #TeamAmey https://t.co/QXvckmanWP
— Amey (@AmeyLtd) October 9, 2026
It?s #NCSW2026, and today the focus is on leadership and service culture. Great service starts on the inside, with leaders setting expectations and engaged teams delivering better experiences. More: https://t.co/vugzeJ0AuH https://t.co/fXN1aBlxff
— insight6 (@insight6CX) October 7, 2026
🧡 Customer success is at the heart of everything we do. This #NCSW2026, we're celebrating the people, technology and expertise that help us deliver exceptional customer experiences every day. Read more: https://t.co/ygIx7Y8g62 #CustomerExperience #ServiceExcellence https://t.co/f3FEdFmr74
— LandmarkAgent (@Landmark_Agent) October 5, 2026
Today is Service with Respect Day 💙 Every Scottish Water colleague deserves to be treated with dignity and respect. Our teams work hard every day to support customers across Scotland and abuse is never part of the job. #ServiceWithRespect #NCSW2026 #CustomerServiceWeek https://t.co/sQrg8isvpo
— Scottish Water (@scottish_water) October 6, 2026
Every role. Every action. Every customer. As #NCSW2026 comes to a close, Rachel Hobson and Simon Lewis leave us with a simple message: whatever your role, we all have an impact on the experience our customers receive. Customer service involves all of us. https://t.co/gFrG4lh31O
— NOCN Group (@NOCNGroup) October 9, 2026
This week we joined our client @CBRE in celebrating National Customer Service Week. We’re especially proud of our colleague Monica for receiving a Service Hero Award nomination. #NCSW2026 #CBRENCSWS26 #CBREPMUK https://t.co/RNJf2GbjRj
— Regular Cleaning (@Regular_C) October 9, 2026
It’s the final day of #NCSW2026 - Customer Service Recognition Day! 🎉 Today is about celebrating the people who make fabulous customer service happen every day. Customer service matters and so do the people who deliver it. Who do you think deserves praise today? 💚 #NationalCustomerServiceWeek #CustomerService #FridayFeeling
— Jane Hawkes (@ladyjaney75) October 9, 2026
Today's @instituteofcs #NCSW2026 theme, 'Service Culture to Improve Productivity', celebrates how our team brings our values to life every day. Through communication, knowledge sharing, and support, a positive culture helps us work smarter and deliver our best.🤝 https://t.co/ZXN4G84aTF
— Wessex Searches (@wessexsearches) October 8, 2026