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National Customer Service Week - Day 4: Leadership

For NCSW’s Thursday theme of Leadership we asked some of our Vice Presidents, to record their leadership insights to share with you…

Peter Cross, Customer Experience Director, John Lewis Partnership

David, Managing Director, Nu-Heat

Jeremy Hyams, CEO and Founder, Claims Consortium Group

Jo Moran, Head of Transformation, Marks & Spencer (M&S)

Phil McGilvray, Chief Operating Officer, Cabot Financial

Jamie McDonald, Customer & Business Transformation Dir, ENGIE

Paul Harris, Executive Director of Customer Experience, Curo

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