NCSW 2021 ⋆ Institute of Customer Service

National Customer Service Week - Day 4: Effective Strategy and Focused Leadership

For NCSW’s Thursday theme of Strategy and Leadership we asked some of our Vice Presidents, to record their leadership insights to share with you…

Peter Cross, Former Customer Experience Director, John Lewis and Waitrose

David, Managing Director, Nu-Heat

Jeremy Hyams, CEO and Founder, Claims Consortium Group

Jo Moran, Head of Transformation, Marks & Spencer (M&S)

Phil McGilvray, MD Debt Services, Equifax UK

Jamie McDonald, Customer Experience Director, VIVO Defence Services

Paul Harris, Executive Director of Customer Experience, Curo