Our UK Customer Satisfaction Awards recognise and celebrate the individuals and organisations consistently demonstrating service excellence. They are an opportunity for your organisation to gain recognition, enhance its reputation and celebrate the hard work of your teams. We have individual and table tickets available, individual early bird tickets are priced at £390 (member), £447 (non-member). Book a table of 10 and receive savings of over 20%.
Our Awards entries and ticket sales are live now – below are some resources to help you put together a winning entry:
Please click on each category to view the criteria:
This award is open to any organisation that has differentiated itself through a well-communicated customer commitment strategy operating in the business-to-consumer environment. Judges looked for evidence of the execution of a customer-oriented culture showing a consistent commitment to customer service excellence.
Interested in sponsoring our UK Customer Satisfaction Awards?
Sponsoring the UK Customer Satisfaction Awards offers numerous benefits for businesses seeking to enhance their visibility and reputation. This prestigious event, dedicated to recognising customer service excellence across various industries, provides sponsors with unparalleled exposure to a targeted audience of business leaders, decision-makers, and industry influencers.
Contact Sara Yarrow (sara.yarrow@icsmail.co.uk) for more information.
Pension Insurance Corporation – Best Application of Technology Award
The purpose of PIC is to pay the pensions of its current and future policyholders. PIC provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. At the end of 2024, PIC had insured 397,100 pension scheme members and had £50.9 billion in financial investments, accumulated through the provision of tailored pension insurance buyouts and buy-ins to the trustees and sponsors of UK defined benefit pension schemes.
PIC has made total pension payments of £16.2 billion to its policyholders and has invested £13.8 billion in the UK economy, creating considerable social value. Clients include FTSE 100 companies, multinationals and the public sector. PIC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (FRN 454345).
TLF Research – Best Customer Satisfaction Strategy
TLF Research is a specialist customer experience research and measurement
agency. Founded in 1996, we’ve been designing bespoke research
programmes for over 25 years. We work with customer-focused
organisations of all shapes and sizes, and focus on providing research with
actionable outcomes to continually improve the customer experience.
We’ve got a proven track record of helping companies improve their
customer satisfaction and loyalty, and believe in building long-term
partnerships that deliver results – 9 out of our top 10 clients have been
with us over 10 years.
Clarity – Customer Service Changemaker
Clarity makes business travel straightforward. With a Distinction ServiceMark accreditation, we help organisations get their people where they need to be, safely, efficiently, and cost-effectively.
UK-based with global capability, our 800+ experts deliver the right service at exactly the right moment, we’re the trusted provider of hassle-free travel management, meeting and event programmes for businesses everywhere.
Our promise and values are one and the same: We listen. We adapt. We deliver.
Our UK Customer Satisfaction Awards are a chance to showcase your organisation’s commitment to service excellence and be recognised for your tenacity, creativity and innovation. The deadline for entry submissions is 17 October 2025.
The UK Customer Satisfaction Awards are free to enter and open to both members and non-members.
Our UK Customer Satisfaction Awards are free to enter for both members and non-members.
Yes, our panel of judges sign a legally-binding NDA.
Almost invariably no – shortlisting takes place immediately following the deadline.
Members will receive one free invitation to the awards ceremony and non-members will receive one free invitation when at least one other ticket is purchased – (limited to one maximum per organisation).
Yes: tables (of 10) will be for sale shortly, on first come first served basis!
Absolutely! An award win is a valuable marketing asset, and writing a press release will allow you to leverage this exceptional achievement in promotional materials, social media and on your website for increased brand awareness and visibility.