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Congratulations to this year's winners!

Our latest UK Customer Satisfaction Awards ceremony took place on 7 March 2023 at Hilton Park Lane, London. A big thank you to all attendees for joining us in celebrating the teams that have delivered exceptional customer service, and congratulations to all the winners this year!

See all winners

Interviews with all category winners are available below:

Awards 2023 Winners On Stage
Winner Interviews 2023

Knight Frank

ABa Quality Monitoring Customer Focus - Large Enterprise

Laithwaites Wine

Cabot Financial Employee Engagement Strategy


Ipsos Best Use of Customer Insight

Severn Trent

Kantar – Best Customer Experience Award


Paragon Customer Communications – Best Application of Technology

VIVO Defence Services

Pension Insurance Corporation – Customer Satisfaction Innovation

IBM & Next

Best Customer Service Partnership

Lidl GB

Changemaker Award

Cartridge People

Customer Commitment Award B2B


Proinsight Best Return on Customer Service Investment


TLF Research – Best Customer Satisfaction Strategy Award

Novuna Vehicle Solutions

Webhelp Customer Service Strategic Leadership


Customer Commitment Award B2C

UK Power Networks

Customer Feedback Strategy


Customer Focus Award – SME

Landmark Information Group

Customer Service Professional

Water Plus

Sustainable Customer Service Award

Suzuki GB

Trusted Quality Provider

Co-op Insurance

UKCSI Most Improved

first direct

UKCSI Best in UK

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