UK Customer Satisfaction Awards – Winners 2026

Congratulations to this year's winners!

Our latest UK Customer Satisfaction Awards ceremony took place on 10 March, 2026 at Hilton Park Lane, London. A big thank you to all attendees for joining us in celebrating the teams that have delivered exceptional customer service, and congratulations to all the winners this year!

Interviews with all category winners are available below and our image gallery with pictures from the evening can be accessed here.

See photo gallery
Winner Interviews 2026

Jet2 & Kantar

Best Customer Experience

Aviva & Accenture

Customer Feedback Strategy

Pension Insurance Corporation

Customer Focus Award – Large Enterprise

Novuna Vehicle Solutions

Sustainable Customer Service

ManyPets

Pension Insurance Corporation - Best Application of Technology

Zurich Insurance

Kantar – Customer Satisfaction Innovation Award

first direct

TLF Research - Best Customer Satisfaction Strategy Award

Octopus Electric Vehicles

Landmark - Customer Commitment Award B2B

first direct

UKCSI Best in UK

SP Electricity North West

Employee Engagement Strategy

Abbott Lyon

Best Return on Customer Service Investment

Stephanie Trubshaw, COO, SP Electricity North West

Customer Service Strategic Leadership

Browne Construction

Best Customer Service Partnership

Nationwide Building Society

Customer Commitment Award B2C

L&G Workplace Savings & Operations

Trusted Quality Provider

Flávia Ribeiro, Supply Chain Development Specialist, Croda

Customer Service Professional of the Year

UK Power Networks

Concentrix - Best Use of Customer Insight

Jane Brine, Deputy Director, The Bereavement Services & Tax Credits, HMRC

Clarity - Customer Service Changemaker Award

Petplan

UKCSI Most Improved

Personal Group

Customer Focus Award – SME

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