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Press Coverage - Forbes Featured Image

The latest results of our Service with Respect campaign polling have revealed that over the last six months, 45% of frontline service staff have experienced hostility from customers, up 10% since February of this year.

34% think that their role in serving customers will become more challenging in the next 6 months, with 77% of those believing that this will be due to energy price rises, and 50% putting it down to increasing living costs.



To find out more about our Service with Respect campaign, click here.

The Institute of Customer Service

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