Gerard Eskdale, Operations Manager at Prudential, highlights how a management qualification has helped develop his career.
Dean Anderson, Customer Experience Manager at Edinburgh Trams discusses why benchmarking his organisation's performance against ot...
The Institute of Customer Service Annual Conference is the biggest forum for customer service thought leadership and best practice...
UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategi...
Jo Causon, CEO of The Institute of Customer Service, outlines why customer service matters in the UK and what The Institute can do...
Carla Thomas, General Manager, Service Performance and Improvement at Openreach, discusses why customer service training accredita...
Amazon is the recipient of the UKCSI Award for best in the UK at the 2018 UK Customer Satisfaction Awards held on the 6 March 2018...
TalkTalk is the recipient of the SocialSignIn Best Application of Technology Award at the 2018 UK Customer Satisfaction Awards hel...
HMPO is the recipient of the Rant & Rave Best Customer Satisfaction Strategy Award at the 2018 UK Customer Satisfaction Awards he...
