Colin Shaw, Founder & CEO of Beyond Philosophy LLC, and Jo Causon, CEO of The Institute of Customer Service, discuss the eight key...
In this short video, Institute of Customer Service CEO, Jo Causon, depicts what the customer of the future looks like according to...
ServiceMark is a national standard recognising an organisation's achievement in customer service, and its commitment to upholding...
Emma Morris, Head of Customer Service at Redrow Homes, explains the challenge of providing a consistent customer experience across...
Andrew Harris, Contact Centre Manager at Laithwaites Wine discusses why customer service matters and how Laithwaites Wine has work...
Professional Qualifications have helped Northern Gas Networks employees do things differently. For more info about our national re...
The UKCSI is 77.1, 0.8 points lower than in July 2018. This is the fourth successive fall in customer satisfaction. For the latest...
The Institute of Customer Service's Annual Conference - thought leadership and best practice in the UK. The event draws together h...
We're registering the third consecutive drop in UK Customer Satisfaction. For the latest UKCSI, please go to https://www.institute...
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