Details of the final speaker line-up for the Annual Conference 2019 For more details and to buy tickets visit https://www.institu...
Nick de Bruxelles, Customer Relations Manager at Cats Protection, talks about the benefits of undertaking a Management Qualificati...
The latest results and emerging themes from the July 2018 UK Customer Satisfaction Index.
Gerard Eskdale, Operations Manager at Prudential, highlights how a management qualification has helped develop his career.
Dean Anderson, Customer Experience Manager at Edinburgh Trams discusses why benchmarking his organisation's performance against ot...
The Institute of Customer Service Annual Conference is the biggest forum for customer service thought leadership and best practice...
UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategi...
Jo Causon, CEO of The Institute of Customer Service, outlines why customer service matters in the UK and what The Institute can do...
Carla Thomas, General Manager, Service Performance and Improvement at Openreach, discusses why customer service training accredita...
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
