October 10, 2022 The Institute of Customer Service Media Coverage Listen to the Institute’s CEO, Jo Causon, discuss the importance of National Customer Service Week as a celebration of customer service excellence on BBC Radio Wales: Listen here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email customer serviceNCSWservice excellence Related Posts FT: Human touch remains key to AI customer service strategies Forbes: The Key To Holiday Season Success? Reject Consumerism, Embrace Emotion BBC Radio 5 Wake up to Money: Jo Causon discusses AI, consumer confidence and changing behaviours