October 10, 2022 The Institute of Customer Service Media Coverage Listen to the Institute’s CEO, Jo Causon, discuss the importance of National Customer Service Week as a celebration of customer service excellence on BBC Radio Wales: Listen here The Institute of Customer Service Share This Twitter Facebook LinkedIn Email customer serviceNCSWservice excellence Related Posts Financial Times Weekend Magazine feature: How did customer service get so bad? The Sunday Times: First Direct: inside the firm that gets customer service right Jo Causon returns to BBC Radio 5’s Wake up to Money