October 10, 2022The Institute of Customer ServiceMedia CoverageListen to the Institute’s CEO, Jo Causon, discuss the importance of National Customer Service Week as a celebration of customer service excellence on BBC Radio Wales: Listen to the full interview here The Institute of Customer ServiceShare This Twitter Facebook LinkedIn Email customer serviceNCSWservice excellenceRelated Posts Poor customer service costs UK firms billions – so why can’t they get it right? Water Industry Journal: Harnessing technology with people for better service outcomes Forbes: If More Is Not Done To Protect Agents, Customer Service Standards Will Fall