October 10, 2022The Institute of Customer ServiceMedia CoverageListen to the Institute’s CEO, Jo Causon, discuss the importance of National Customer Service Week as a celebration of customer service excellence on BBC Radio Wales: Listen to the full interview here The Institute of Customer ServiceShare This Twitter Facebook LinkedIn Email customer serviceNCSWservice excellenceRelated Posts ITV News: Customers – Are We Being Served? Forbes: Thank You For Not Calling! Agents Are On The Verge Of Burnout Poor customer service costs UK firms billions – so why can’t they get it right?