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There are always new events and webinars coming up.

Some are open to the wider world, business leaders and customer service professionals, but most are exclusive to our members. Another great reason to join.

Leadership insights

Stay informed with our latest research, insight and thought leadership.

Networking & Events

Be part of our wide range of events, networking opportunities and member webinars

Media & Public Affairs

We work with the media, business press and trade titles to highlight the importance of customer service

Interested in becoming a member?

Embed service throughout your organisation and enhance your business performance.

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