How we help supercharge your customer service
Insight & Thought Leadership
It is time to double down on customer serviceÂ
As we move through the height of summer, itâs not just the staggering heat thatâs taking some adjusting to. The end of the first fiscal quarter makes this a critical moment of reflection and recalibration for many businesses, as business leaders and boardrooms take stock of progress to date and assess their likely performance for the next quarter and beyond…
The hidden toll on UK productivity â how ending customer abuse is not just a moral imperative, but a business necessity
The challenge surrounding UK productivity is something weâre all acutely aware of. Despite the years that have passed, weâre yet…
Customer service is a key âdriverâ in the auto buying process
Buying a car is a major purchase, for most people probably second only to buying a property in significance. And…
AI and the customer experience â moving beyond âeither/orâ
The debate in the business world and across the media around the impact of AI on customer service continues to…
Our Members
We have around 350 organisational members – big and small â spanning all sectors. We have many individual members, from experienced business leaders, to those starting their careers.