Here we’ve set out our policy on the personal information we collect about you and the conditions that apply when you visit our website.

Privacy Policy

We (The Institute of Customer Service) don’t allow access to our emailing list or to anyone’s contact details, and never sell or otherwise pass on personal information to third parties.

The membership data you submit through our website is subject to the same safeguards as information submitted in any other way, and may be used in the same manner. If you buy something from us online, we use the information you send us to contact you about your order and to send you what you’ve bought. Your credit card details are processed through a secure connection using SSL-based pages.

This site uses cookies in two areas – the members-only section and the online store. In the members-only section they are used to identify you so that you don’t have to log in again every time you visit (you can log off at any time). In the store, they are used to keep track of items you’ve added to your shopping basket. See our cookie policy for more information.

We use your IP address/domain name to collect anonymous statistics on numbers of visitors, countries of origin, pages visited and other similar site statistics. These statistics cannot be traced back to individual users. We use them to make sure we’re providing a good service to our users and to keep track of any technical problems.

Our website provides links to other sites. We have no control over these sites; in particular we have no responsibility for the privacy policies of these sites.