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Product	Subtotal
Handle with care: an analysis and toolkit to improve complaint handling (July 2012) × 1	£500.00
Full Report - Return on investment in customer service: the bottom line report (2011) × 1	£500.00
Full report: A question of trust: the business impact of customer service in the finance sector (2013) × 1	£500.00
Subtotal	£1,500.00
VAT	£300.00
Total	£1,800.00

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