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Product Subtotal
Handle with care: an analysis and toolkit to improve complaint handling (July 2012)  × 1 £500.00
Full Report - Return on investment in customer service: the bottom line report (2011)  × 1 £500.00
Subtotal £1,000.00
VAT £200.00
Total £1,200.00

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Handle with care: an analysis and toolkit to improve complaint handling (July 2012)
Handle with care: an analysis and toolkit to improve complaint handling (July 2012)
1 × £500.00
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Full Report - Return on investment in customer service: the bottom line report (2011)
Full Report - Return on investment in customer service: the bottom line report (2011)
1 × £500.00
Remove
Subtotal: £1,000.00
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