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Product Subtotal
UK versus US: reality and myth in customer service standards in these countries (2010)  × 1 £25.00
Diversity and ethnicity - demands placed by diverse customers (e.g. race, disability, language) (2010)  × 1 £50.00
The service profit model - what happens to service when price becomes the most important factor? (2010)  × 1 £25.00
Subtotal £100.00
VAT £20.00
Total £120.00

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UK versus US: reality and myth in customer service standards in these countries (2010)
UK versus US: reality and myth in customer service standards in these countries (2010)
1 × £25.00
Remove
Diversity and ethnicity - demands placed by diverse customers (e.g. race, disability, language) (2010)
Diversity and ethnicity - demands placed by diverse customers (e.g. race, disability, language) (2010)
1 × £50.00
Remove
The service profit model - what happens to service when price becomes the most important factor? (2010)
The service profit model - what happens to service when price becomes the most important factor? (2010)
1 × £25.00
Remove
Subtotal: £100.00
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