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Product	Subtotal
Customer Behaviours - Evolution or Watershed? × 1	£600.00
The Customer Service Dividend Revisited: How to achieve sustainable growth, profitability and productivity × 1	£1,000.00
World-class Service (2010) × 1	£25.00
Consumer ethics - a moving target (2010) × 1	£25.00
Customers and customer service in the future: The generation gap (2010) × 1	£25.00
Consumer Channel Choice (2010) × 1	£25.00
Outsourcing (2010) × 1	£50.00
Subtotal	£1,750.00
VAT	£350.00
Total	£2,100.00

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