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UKCSI Retail (Non-food) Sector - January 2025
UKCSI Retail (Non-food) Sector - January 2025
1 × £2,500.00
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CS Dividend Revisited - Cover
The Customer Service Dividend Revisited: How to achieve sustainable growth, profitability and productivity
1 × £1,000.00
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UKCSI Transport Sector - January 2025
UKCSI Transport Sector - January 2025
1 × £2,500.00
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UKCSI Public Services (Local) Sector - January 2025
UKCSI Public Services (Local) Sector - January 2025
1 × £2,500.00
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UKCSI Sample Sector Report - January 2025
UKCSI Sample Sector Report - January 2025
1 × £0.00
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UKCSI Sample Sector Report - July 2023
UKCSI Sample Sector Report - July 2023
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UKCSI Sample Sector Report - July 2022
UKCSI Sample Sector Report - July 2022
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Green Goes Mainstream? Customer service and the green agenda
Green Goes Mainstream? Customer service and the green agenda
1 × £500.00
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Upfront and Personal: Leveraging data to deliver a genuinely personalised omnichannel customer experience
Upfront and Personal: Leveraging data to deliver a genuinely personalised omnichannel customer experience
1 × £500.00
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The Customer Service Dividend: How organisations have achieved ROI and greater productivity
The Customer Service Dividend: How organisations have achieved ROI and greater productivity
1 × £500.00
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Leading by example: How values-based leaders will shape the future of customer service
Leading by example: How values-based leaders will shape the future of customer service
1 × £500.00
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Auto Jan 2025 Cover
UKCSI Automotive Sector – January 2025
1 × £2,500.00
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UKCSI Automotive Sector – July 2024
UKCSI Automotive Sector – July 2024
1 × £2,500.00
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UKCSI Sample Sector Report - January 2019
UKCSI Sample Sector Report - January 2019
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UKCSI Sample Sector Report - January 2016
UKCSI Sample Sector Report - January 2016
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UKCSI Sample Sector Report - July 2014
UKCSI Sample Sector Report - July 2014
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ICS/TMI National Complaints Culture Survey 2006
ICS/TMI National Complaints Culture Survey 2006
1 × £500.00
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Service Excellence = Reputation = Profit (2001)
Service Excellence = Reputation = Profit (2001)
1 × £500.00
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UKCSI Retail (Non-food) Sector - July 2024
UKCSI Retail (Non-food) Sector - July 2024
1 × £2,500.00
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UKCSI Sample Sector Report - July 2012
UKCSI Sample Sector Report - July 2012
1 × £0.00
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The Future of Customer Service: A study of key trends and challenges facing customer service in the UK
The Future of Customer Service: A study of key trends and challenges facing customer service in the UK
1 × £500.00
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UKCSI Banks and Building Societies Sector Report - January 2010
UKCSI Banks and Building Societies Sector Report - January 2010
1 × £1,500.00
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UKCSI Automotive Sector Report - January 2010
UKCSI Automotive Sector Report - January 2010
1 × £1,500.00
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UKCSI Utilities Sector Report - January 2010
UKCSI Utilities Sector Report - January 2010
1 × £1,500.00
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Customer Behaviours - Evolution or Watershed?
Customer Behaviours - Evolution or Watershed?
1 × £600.00
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Are You Connected? Recruiting, developing and retaining the skills for customer service excellence
Are You Connected? Recruiting, developing and retaining the skills for customer service excellence
1 × £500.00
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Subtotal: £25,100.00
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