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Product	Subtotal
The Customer Service Dividend: How organisations have achieved ROI and greater productivity × 1	£500.00
Upfront and Personal: Leveraging data to deliver a genuinely personalised omnichannel customer experience × 1	£500.00
Are You Connected? Recruiting, developing and retaining the skills for customer service excellence × 1	£500.00
Who Do You Trust? Improving trust through customer service × 2	£1,200.00
Green Goes Mainstream? Customer service and the green agenda × 2	£1,000.00
Subtotal	£3,700.00
VAT	£740.00
Total	£4,440.00

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