UKCSI Transport Sector – July 2023 £2,500.00 The Transport sector’s UKCSI of 71.9 is 3.9 points lower than July 2022 and 4.7 points below the UK all-sector average. UKCSI Sector Results: Jet2, Merseyrail, London Northwestern Railway and Virgin Atlantic are the highest rated organisations for customer satisfaction. Jet2 has the highest NPS, followed by Virgin Atlantic, London North Eastern Railway and Merseyrail Download the full report: UKCSI Transport Sector - July 2023 quantity Download Certain member levels receive a discount on this item. Take a look at our Membership options. If you are already a member, please access your member dashboard. Category: UKCSI Sector Reports Share Twitter Facebook LinkedIn Email Description Description The UKCSI is based on an online survey of over 10,000 consumers, who are representative of the UK adult population by region, age and gender. The July 2023 UKCSI comprises 52,000 customer experiences collected over during the past 9 months. Customers are asked to rate their experience of dealing with a specific organisation in the previous three months. Customers rate only one organisation per sector. Each customer can complete the survey for up to five different sectors. The July 2023 UKCSI shows the state of customer satisfaction in the UK, with insight about key issues and trends affecting customer experience. It includes customer satisfaction results for 13 sectors and 270 organisations and organisation types, and examines the links between evolving customer expectations, behaviours and well-being and customer satisfaction.