The Institute of Customer Service provides organisations with analysis and tools to improve customer satisfaction and business performance
The Institute's research provides unique insight into key issues and trends affecting customer service performance, with recommendations to help organisations to assess their business impact
See all Case Studies“I'd recommend ServiceMark to anybody – but don't do it for the badge: understand why you're doing it, and really make the change.
Pete Dodds Quality Manager, Essilor
Jo Causon introduces the Institute of Customer Services research principles
Visit our research libraryArticles on everything from How to Make a Complaint through to Setting Customer Service Standards.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
