We can bring our independent, expert eye to your customer service. A bespoke Institute of Customer Service report brings valuable perspective, insight and advice to your customer service priorities, challenges and opportunities.
Bespoke Research Overview
Gain insight from our research and data:
Benchmark your customer satisfaction against leading competitors
Highlight trends in their performance over time
Compare the customer experiences of key demographic groups
Bespoke customer service surveys:
Applying our robust research techniques and a wealth of benchmarking data, we can provide bespoke research tailored to your customer service priorities
Explore new channels, a set of competitors or a specific area of customer experience such as complaints handling or online service
Workshops and presentations:
We can tailor a session with your team to provide a valuable opportunity to assess your customer service performance, how it compares to the competition, and explore opportunities for improvement and differentiation.