1. Research & Public Policy
  2. Research Library

Research library

Unique insight into key issues and trends affecting customer service performance, with recommendations to help organisations assess their business impact.

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Learn about Research

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Raise your Standards

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.

Learn about Membership