Unique insight into key issues and trends affecting customer service performance, with recommendations to help organisations assess their business impact.
Building on the themes identified in the Institute’s 2012 research The Future of Customer Service: a blueprint for 2020, the objectives of The cu...
The UKCSI provides an objective, independent perspective of the state of customer satisfaction in the UK, enabling organisations to assess their perfo...
The UKCSI provides an objective, independent perspective of the state of customer satisfaction in the UK, enabling organisations to assess their perfo...
The UKCSI provides an objective, independent perspective of the state of customer satisfaction in the UK, enabling organisations to assess their perfo...
The UKCSI provides an objective, independent perspective of the state of customer satisfaction in the UK, enabling organisations to assess their perfo...
The UKCSI provides an objective, independent perspective of the state of customer satisfaction in the UK, enabling organisations to assess their perfo...
The UKCSI provides an objective, independent perspective of the state of customer satisfaction in the UK, enabling organisations to assess their perfo...
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
