Unique insight into key issues and trends affecting customer service performance, with recommendations to help organisations assess their business impact.
With almost 80% of UK GDP generated by the service sector, there is an urgent need to define, develop and measure productivity in a service context. T...
With almost 80% of UK GDP generated by the service sector, there is an urgent need to define, develop and measure productivity in a service context....
The Institute’s research examines how artificial intelligence is shaping customer experience from the perspectives of organisations, customers and emp...
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
