Research & Public Policy

We exist to help you improve your business performance through better customer service. We achieve this in a number of ways, including regular research (such as the UKCSI), bespoke research and by positively influencing public policy.

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Research     Public Policy

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.