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The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors.

At our last APPG meeting on 27 May, we discussed the abuse experienced by customer-facing workers, hearing evidence from two trade unions: Accord and TSSA, and two organisations: O2 and United Utilities. You can download the minutes here.

Please visit Service with Respect for more information about our campaign.

The APPG was attended by:

  • Philip Davies MP, Chair (Conservative, Shipley)
  • Andrew Lewer MP, Officer (Conservative, Northampton South)
  • Chris Stephens MP (SNP, Glasgow South West)
  • Bob Blackman MP (Conservative, Harrow East)
  • James Daly MP (Conservative, Bury North)
  • Alex Wheeler – member of staff to Philip Davies MP
  • Emma Evans – member of staff to Chris Evans MP
  • Stine Holm – parliamentary assistant to Liz Twist MP
  • Cait Moloney – member of staff to Grahame Morris MP
  • Caroline Snowden – member of staff to Sara Britcliffe MP
  • Matthew Spencer – member of staff to Dr Lisa Cameron MP
  • Member of staff for Margaret Ferrier MP
  • Sian Jones – Head of Communications, TSSA
  • Robin Jenks – Policy Advisor, TSSA
  • Ged Nichols – General Secretary, Accord
  • Jim Fielding – Assistant General Secretary, Accord
  • Graham Ritchie – Deputy Director, Strategy & Policy, CPS
  • Sophie Pavlovic – Strategic Partnership Manager, CPS
  • Nicola Harris – Head of Customer Journey Management, O2
  • Sally Ainsworth – Head of Service Recovery, United Utilities
  • Joanna Causon – Chief Executive at the Institute of Customer Service
  • David Dagger – Marketing and Communications Director at the Institute of Customer Service
  • Anne Stoddart – Client Development Director at the Institute of Customer Service
  • Kelsey Pienaar – Executive Assistant at the Institute of Customer Service
  • Oliver Hazell – Senior Account Manager at Cavendish Advocacy
  • Chloé Bester – Monitoring Assistant at Cavendish Advocacy

Download minutes here

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