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The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors.

At our APPG meeting on 6 July 2021, we delved further into the abuse of customer-facing workers, hearing from the National Business Crime Centre, Openreach, BT and Direct Line. You can download the minutes here.

Please visit Service with Respect for more information about our campaign.

The APPG was attended by:

  • Philip Davies MP, Chair (Conservative, Shipley)
  • Chris Evans MP, Co-Chair (Labour, Islwyn)
  • Andrew Lewer MP, Officer (Conservative, Northampton South)
  • Steven Bonnar MP, Officer (SNP, Coatbridge, Chryston and Bellshill)
  • Charlotte Nichols MP, Officer (Labour, Warrington North)
  • Liz Twist MP, Officer (Labour, Blaydon)
  • Baroness Bennett of Manor Castle, Officer (Green Party)
  • Margaret Ferrier MP (Independent, Rutherglen and Hamilton West)
  • Alex Wheeler – parliamentary assistant to Philip Davies MP
  • Emma Evans – parliamentary assistant to Chris Evans MP
  • Stine Holm – parliamentary assistant to Liz Twist MP
  • Jo Lloyd – parliamentary assistant to Carolyn Harris MP
  • Michael Gauterin – Director of Enterprise Customer Service and Operations at BT
  • Liz Fairburn – Head of Claims Response, Travel, Pet & Creditor at Direct Line Group
  • Ryan Hilton – Head of Functional Intelligence at Direct Line Group
  • Carla Thomas – Director of Business Customer Service at Openreach
  • Patrick Holdaway – Head of Organisational Learning, National Business Crime Centre
  • Joanna Causon – Chief Executive at the Institute of Customer Service
  • David Dagger – Marketing and Communications Director at the Institute of Customer Service
  • Anne Stoddart – Client Development Director at the Institute of Customer Service
  • Kelsey Pienaar – Executive Assistant at the Institute of Customer Service
  • Gareth Morgan – Managing Director at Cavendish Advocacy
  • Oliver Hazell – Senior Account Manager at Cavendish Advocacy
  • Chloé Bester – Monitoring Assistant at Cavendish Advocacy

Download minutes here

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