The APPG was attended by:
- Chris Evans MP, Chair
- Philip Davies MP, Co-Chair
- Liz Twist MP (Labour) (Blaydon)
- Steven Bonnar MP (SNP) (Coatbridge, Chryston and Bellshill)
- Rachel Hopkins MP (Labour) (Luton South)
- Navendu Mishra MP (Labour) (Stockport)
- Alison Thewliss MP (SNP) (Glasgow Central)
- Roberta Kirosingh β Research Assistant to Dr Lisa Cameron MP
- Mark Hoskisson β Research Assistant to Mick Whitley MP
- Emma Evans β Research Assistant to Chris Evans MP
- Giles Hawke β Chief Executive, Cosmos Tours
- Kathryn OβBrien β Customer Experience Director, TransPennine Express
- Phil McGilvray β Director of Operations, Cabot Financial
- Paul Moore β Head of Learning and Customer Excellence, LV=
- Joanna Causon β Chief Executive, Institute of Customer Service
- Anne Stoddart β Commercial Director, Institute of Customer Service
- David Dagger – Marketing and Communications Director, Institute of Customer Service
- Gareth Morgan β Director, Cavendish Advocacy
- ChloΓ© Bester β Monitoring Assistant, Cavendish Advocacy