ROI Toolkit
Helping organisations measure and maximise the impact of their customer service investments.
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How to use the ROI Toolkit
- Request access: Submit a request to access the ROI Toolkit through your Institute Client Development Director (CDD).
- Get familiar with the ROI Toolkit: Arrange a session with your Client Development Director to review the ROI Toolkit and discuss how it can be used in your organisation
- Review and develop ROI metrics: Identify relevant methodologies and metrics to help demonstrate the ROI of service in your organisation